Frequently Asked Questions
Frequently Asked Questions
Section titled “Frequently Asked Questions”General Questions
Section titled “General Questions”What makes Petterm products different?
Section titled “What makes Petterm products different?”Petterm products are formulated with high-quality, natural ingredients and developed with veterinary professionals. We prioritize safety, efficacy, and transparency in everything we do.
Where are Petterm products made?
Section titled “Where are Petterm products made?”All Petterm products are manufactured in the United States in FDA-registered facilities following strict quality standards.
Are Petterm products safe for my pet?
Section titled “Are Petterm products safe for my pet?”Yes! All our products undergo rigorous testing to ensure safety and quality. However, if your pet has specific health conditions or allergies, we recommend consulting with your veterinarian before starting any new supplement.
How long does shipping take?
Section titled “How long does shipping take?”- Standard shipping: 3-5 business days
- Expedited shipping: 1-2 business days
- International shipping: 7-14 business days (varies by location)
What is your return policy?
Section titled “What is your return policy?”We offer a 30-day money-back guarantee on all products. If you’re not satisfied for any reason, simply contact us for a full refund.
Product Questions
Section titled “Product Questions”How should I store Petterm products?
Section titled “How should I store Petterm products?”Store all products in a cool, dry place away from direct sunlight. Keep out of reach of children and pets.
Can I use multiple Petterm products together?
Section titled “Can I use multiple Petterm products together?”Yes! Our products are designed to work well together. However, we recommend introducing new products gradually and monitoring your pet’s response.
How long does one container last?
Section titled “How long does one container last?”This varies by product and your pet’s weight. Generally:
- Probiotic Hairball Control: 30-60 days
- Tear Stain Powder: 45-90 days
- Muscle Gain Chews: 30-45 days
Can I give these to my puppy/kitten?
Section titled “Can I give these to my puppy/kitten?”Most products are suitable for pets 12 weeks and older. Please check individual product labels for specific age recommendations.
Ordering Questions
Section titled “Ordering Questions”Do you offer subscription services?
Section titled “Do you offer subscription services?”Yes! We offer a subscription option that saves you 10% on every order and ensures you never run out of your pet’s favorite products.
Can I change or cancel my order?
Section titled “Can I change or cancel my order?”Orders can be changed or cancelled within 1 hour of placing. After that, please contact our customer service team for assistance.
Do you ship internationally?
Section titled “Do you ship internationally?”Yes! We ship to most countries worldwide. Shipping rates and delivery times vary by location.
How do I track my order?
Section titled “How do I track my order?”Once your order ships, you’ll receive an email with a tracking number and link to track your delivery.
Technical Questions
Section titled “Technical Questions”I’m having trouble with the website. What should I do?
Section titled “I’m having trouble with the website. What should I do?”Try clearing your browser’s cache and cookies, or try using a different browser. If the problem persists, please contact our support team.
How do I update my account information?
Section titled “How do I update my account information?”Log in to your account and click on “Account Settings” to update your information.
Can I use multiple promo codes?
Section titled “Can I use multiple promo codes?”Only one promo code can be used per order.
Health Questions
Section titled “Health Questions”Should I consult my veterinarian before starting supplements?
Section titled “Should I consult my veterinarian before starting supplements?”While our products are safe for most pets, we always recommend consulting with your veterinarian if your pet has pre-existing health conditions, is pregnant or nursing, or is taking medications.
What should I do if my pet has an adverse reaction?
Section titled “What should I do if my pet has an adverse reaction?”Discontinue use immediately and contact your veterinarian. Please also report any adverse reactions to our customer service team.
Can these supplements replace medication?
Section titled “Can these supplements replace medication?”No, our supplements are not intended to replace any prescribed medications. Always follow your veterinarian’s advice regarding your pet’s health.
How do I know if these supplements are working?
Section titled “How do I know if these supplements are working?”Look for positive changes in your pet’s behavior, energy levels, coat condition, or overall well-being. Results vary by product and individual pet.
Still Have Questions?
Section titled “Still Have Questions?”If you couldn’t find the answer you’re looking for, please don’t hesitate to contact us or email us at support@petterm.com. Our customer service team is here to help!